From live transcription and guided scripts to AI-powered rebuttals and real-time performance tracking, agents have everything they need at their fingertips.
Call timer, online time, and call count.
Quick action buttons: Pause, Mute, End Call, and Record toggle.
Real-time performance stats (calls, close rate, applications).
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Step-by-step script ensures compliance and consistency.
Dynamic form fields for personal info (name, gender, ZIP, DOB).
Progression across multiple steps with clear navigation (Back/Next).
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Real-time speech-to-text for both agent and customer.
Keywords and objections (e.g., “premium too high”) highlighted automatically.
AI-suggested responses appear instantly to guide rebuttals.
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Auto-generated checklist of compliance and sales steps.
Tracks progress live during each call.
Prevents missed disclosures or incomplete steps.
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Snapshot of client’s key details: name, phone number, gender, DOB, ZIP.
Editable fields to confirm or update information in real-time.
Centralized client profile tied to the call.
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Auto-generated summary of the conversation.
Space for agent to add manual notes.
Simplifies follow-up, record-keeping, and compliance.
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Each feature works seamlessly together to boost productivity, improve compliance, and enhance customer experience. With CallX, technology isn’t just a tool—it’s your competitive advantage.